General Terms and Conditions of Sale


In order to guarantee a reservation, a credit card number is automatically requested; or a deposit cheque for 30% of the total amount of the stay can be sent by post.

No advance payment is made (except for special rates).

Please inform the establishment in case of late arrival (after 22:00).


Extra bed: child up to 12 years: +21€
Only possible in some of our rooms, please contact us.
Half-board includes the room, a meal (lunch or dinner) and breakfast (excluding drinks); the half-board menu varies each day with a choice of 2 starters, 2 main courses and 2 desserts.
Soirée Etape : 90€ from Sunday to Thursday evening (High season and public holidays please consult us) in a Tradition room for 1 person.


If cancelled or modified up to 2 days before the date of arrival, no fee will be charged.
or the deposit will be refunded.
If cancelled later, 100 percent of the first night will be charged or the deposit will be retained.
In case of no-show, the total price of the reservation will be charged or the deposit will be retained. For bookings of more than 3 nights and bookings made between 20 July and 20 August: no fee will be charged for cancellations up to 15 days prior to arrival.

Consumer mediation

After contacting the Arraya Hotel's customer service department, and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below: Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Website: