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General Terms and Conditions of Sale

RESERVATION CONDITIONS

.30% of the total amount is required to confirm the reservation.

A credit card number is automatically requested, or a deposit check sent by post.

The balance is payable on arrival.

Please inform the establishment in case of late arrival (after 22:00).

INFORMATION SERVICES

Extra bed : children up to 12 years: + 21€
Only possible in some of our rooms, please contact us.
Cot: + 10€.

Half-board includes room, one meal (lunch or dinner excluding drinks) and breakfast;
the half-board menu varies daily according to the chef's suggestions.
Soirée Etape: 90€ from Sunday to Thursday evening (high season and public holidays on request) in a Tradition room for 1 person.

CANCELLATION POLICY

Cancellation free of charge up to 7 day(s) before arrival and deposit refunded.
After this date, charges will be progressive according to the cancellation period:
- 7 day(s) before arrival, 100% of the total amount of the stay will be charged.
In case of no-show, 100% of the total amount of the reservation will be charged.

Consumer mediation

After contacting the Arraya Hotel's customer service department, and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below: Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Website: www.mtv.travel